Tuhoon – Privacy Policy Last updated: 21 April 2022


Tuhoon (“we”, “our”, “us”) is committed to protecting and respecting your privacy. We are a limited liability company established in the United Arab Emirates with a registered office at Tuhoon, FZ-LLC, PO Box 333231, Dubai, UAE, and for the purpose of applicable data protection laws, we are the data controller.


This Privacy Policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use of our website at www.tuhoon.com (our “Website”) and in connection with the Tuhoon App and other products and services we provide to you (together, the “Services”).


Please read this Privacy Policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. This Privacy Policy supplements any other privacy related notices and policies we may provide to you from time to time, and is not intended to override them. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website, use our Services or otherwise provide your information to us.


Our Website and Services are not intended for children, and we do not knowingly collect data relating to children. Children must not use the Services, except where their parent or guardian has provided consent, if this option is available in your location.


We change our Privacy Policy from time to time. Updates to our Privacy Policy will apply only to information collected after the date of the change. We will note on our Website when our Privacy Policy has been updated. Please check the Website regularly for notices of changes to our Privacy Policy.


  1. THE INFORMATION WE COLLECT


    Information you give to us


    You may provide some or all of the following personal data to us by creating an account with us, using our Services, contacting us via our Website, our Services or by telephone, text/SMS, email, social media, instant chat, our “contact us” page, or otherwise, or signing up for our newsletters or alerts:


  2. HOW DO WE USE YOUR INFORMATION?


    We obtain your consent to process your personal data for the following reasons:


  3. COOKIES


    We use cookies and other similar technologies on our Website and Services to collect information about your browsing activities over time and across different websites following your use of our Services. Cookies allow us to recognize and count the number of users and to see how users move around our Website and Services when they are using it,. This helps us to improve our Services and the way our Website works, personalize our Website and Services to you and tailor our advertising so that this is

    more relevant to your interests. You can find more information about cookies and how to manage them, including how to change your cookies settings in your browser here.



  4. HOW THE COMPANY SHARES YOUR INFORMATION


    We do not use or share your personal data with others except as described in this Privacy Policy. In certain circumstances, we will share your information with third parties with your consent, as necessary, or as otherwise required or permitted by law. Specifically, we share your personal data:


  5. WHERE WE STORE YOUR INFORMATION


    Where permitted under applicable privacy laws, the personal data that we collect from you will be transferred to, and stored at/processed in countries outside of the jurisdiction in which you reside. Your personal data is also processed by staff operating outside the jurisdiction in which you reside, who work for us or one of our third party service providers or partners. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

    For any transfers of data outside of the UAE, the data transfer will take place to a country that has been determined by the UAE Data Office to provide an adequate level of protection for individuals’ rights and freedoms for their personal data, in line with bilateral or multilateral agreements relating to data transfers, or in line with an exception to data transfer requirements, such as where we have put in place appropriate contractual clauses to govern the transfer, where you have provided your consent to the transfer or where the transfer is necessary to perform a contract with you, such as to provide the Services.


  6. HOW LONG DO WE STORE YOUR PERSONAL DATA?


    We will retain your personal data for as long as needed to provide you with the Services or to communicate with you.


    We will also retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our terms and conditions, other applicable terms of service, and our policies. If you stop using our Services or if you delete your account with us, we will store your information in an aggregated and anonymised format; we may use this information indefinitely without further notice to you.


  7. SECURITY


    Although we do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Services or over email, text/SMS, or other communication methods; any transmission is at your own risk.


  8. YOUR RIGHTS


    Depending on the jurisdiction in which you reside, you may have certain rights in relation to your personal data, including:


  9. THIRD PARTY LINKS


    Our Services may contain links to other online platforms, plug-ins or other applications operated by third parties. We do not control such other sites or applications, and are not responsible for their content, their privacy policies, or their use of your information. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal data by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.


  10. COMPLAINTS


    If you have complaints about how we process your personal data, please contact our Data Protection Officer at support@tuhoon.zendesk.com and we will respond to your request as soon as possible.


    If you think we have infringed data protection laws, you may also be able to file a claim with the data protection supervisory authority in the jurisdiction in which you reside or where you think we have infringed data protection laws.


  11. CONTACT


    We welcome your questions, comments, and concerns about this Privacy Policy or your personal data. Please send us any feedback to support@tuhoon.zendesk.com. You can also contact our Data Protection Officer at support@tuhoon.zendesk.com.


  12. LANGUAGE


Except as otherwise prescribed by applicable law, in the event of any inconsistency between the English language version and local language version of this Privacy Policy, the English language version will prevail.