Tuhoon is a mental wellbeing service that empowers you to take proactive care of your mental health. Tuhoon offers a range of independent and group mental health experiences through our platform available on desktop, iOS, and Android. Tuhoon employs individuals to provide mental health information and lead group discussion sessions for general information purposes only (each a “Facilitator”).
Users can select a Pathway, an on-demand interactive therapy experience focused on a specific mental health goal. Weekly sessions include recorded audio or video learning and prompts from Facilitators (“Exercises”). Users may also join Facilitator-led group sessions to connect with other users for live conversations around a specific prompt. The Service is not intended to provide medical advice or diagnose or treat any disease, disorder, or medical condition.
Tuhoon is not a medical or healthcare service provider. All information and content, including text, graphics, images and information, contained on or available through the Service is for general information purposes only and is not intended or implied to be a substitute for professional medical advice, diagnosis, treatment, or recommendations of any kind by Tuhoon.
Tuhoon makes no representation and assumes no responsibility for the accuracy of information or content contained on or available through the Service, and such information and content is subject to change without notice. All such information and content provided by Tuhoon or in connection with any communications supported by Tuhoon is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. You are encouraged to confirm any information obtained from or through the Service with other sources and review all information regarding any medical condition or treatment with your physician. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions.
NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THE SERVICE.
Tuhoon does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, practices, products, procedures, treatments, opinions, health care providers or other information that may be contained on or available through the Service. Your interactions with a Facilitator are not intended to replace your relationship with your regular health care practitioners or primary care physician. Tuhoon IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER THIRD-PARTY INFORMATION, SERVICE OR PRODUCTS THAT YOU OBTAIN THROUGH THE SERVICE.
If you have purchased a subscription to Tuhoon, you will be charged on a monthly, half yearly, or yearly basis based on the plan you choose. If you have purchased a subscription to Tuhoon, you have the right to cancel your purchase and receive a full refund within 14 days of purchase. However, if you access the Tuhoon app within the 14-day period, you will no longer be eligible for a refund if you decide to cancel your purchase.
You may cancel your subscription to Tuhoon at any time via the mobile app or on Tuhoon's website. The termination shall have effect at the expiry of the then-current subscription period that you have already paid for (e.g. one month, 3 months, 6 months, or a year) and you will not be refunded for any remaining portion of subscription fees you have already paid for (unless with the 14-day period and under the conditions described above).
Tuhoon reserves the right to terminate and/or suspend your account at any time in case of unauthorised use of the service. If Tuhoon terminates or suspends your account for any suspicious activity, Tuhoon shall have no liability or responsibility to you, and will not refund any amounts that you have previously paid.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site/App. Users may be asked for, as appropriate, name, email address, credit card information. Users may, however, visit our Site/App anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site/App related activities.
We may collect non-personal identification information about Users whenever they interact with our Site/App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site/App, such as the operating system and the Internet service providers utilized and other similar information.
Tuhoon may collect and use Users personal information for the following purposes:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site/App.
Sensitive and private data exchange between the Site/App and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Legal basis for processing personal data under general data protection regulation (GDPR):
Tuhoon may process your Personal Data because:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site/App or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Information others provide about You. We receive information other people provide us, which may include information about you. For example, when other users you know use our Service, they may provide your phone number from their mobile address book (just as you may provide theirs, or they may send you messages or messages to groups that you belong to.
Your contacts and others. Users with whom you communicate may store or reshare your information (including your phone number or messages) with others, on and off our Service.
Third Party providers. We may receive basic contact information from third parties for outreach and marketing purposes. These parties may also process this data in order to conduct these activities on our behalf.
If you are from the European Economic Area (EEA) and under the age of 16, you must provide us with a parental consent. If you are a parent or guardian and you are aware that your Children under the age of 16, has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children under the age of 16, without verification of parental consent, we take steps to remove that information from our servers.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Dubai International Financial Center.
Tuhoon reserves the right to determine pricing for the Service. Tuhoon will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information. Tuhoon may change the fees for any feature of the Service, including additional fees or charges, if Tuhoon gives you advance notice of changes before they apply. Tuhoon, at its sole discretion, may make promotional offers with different features and different pricing to any of Tuhoon’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.
You authorize Tuhoon to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Tuhoon, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, Tuhoon may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.
9.1 Limited License. Subject to your complete and ongoing compliance with these Terms, Tuhoon grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace (whether installed by you or pre-installed on your mobile device by the device manufacturer) on a mobile device that you own or control; and (b) access and use the Service.
9.2 License Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, you may not use it.
9.3 Ownership; Proprietary Rights. The Service is owned and operated by Tuhoon. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by Tuhoon are protected by intellectual property and other laws. All Materials included in the Service are the property of Tuhoon or its third-party licensors. Except as expressly authorized by Tuhoon, you may not make use of the Materials. Tuhoon reserves all rights to the Materials not granted expressly in these Terms.
9.4 Tuhoon respects the intellectual property of others and takes the protection of copyrights and all other intellectual property very seriously, and we ask our users to do the same. Infringing activity will not be tolerated on or through the Site or the Tuhoon Service.
Any person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. § 512)]
17 U.S.C. § 512(f). Tuhoon reserves the right to seek damages from any party that submits a notification of claimed infringement or counter notification in violation of the law. For the avoidance of doubt, only notices submitted under the Digital Millennium Copyright Act and the procedures set forth in this Section C should be sent to the Designated Agent at the e-mail or postal address set forth above. Any other comments, compliments, complaints or suggestions about Tuhoon, the operation of the Site or the Tuhoon Service or any other matter should be sent to info+legal@Tuhoon.com. Your acceptance of these terms
By using this Site/App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site/App. Your continued use of the Site/App following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us
10.1 Third-Party Services and Linked Websites. Tuhoon may provide tools through the Service that enable you to export information, including User Content (defined below), to third-party services. By using one of these tools, you agree that Tuhoon may transfer that information to the applicable third-party service. Third-party services are not under Tuhoon’s control, and, to the fullest extent permitted by law, Tuhoon is not responsible for any third-party service’s use of your exported information. The Service may also contain links to third-party websites. Linked websites are not under Tuhoon’s control, and Tuhoon is not responsible for their content.
10.2 Third-Party Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third-Party Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third-Party Components under the applicable third-party licenses or to limit your use of Third-Party Components under those third-party licenses.
We require safety and respect of and for all users and Facilitators. To ensure safety and respect for all, inappropriate behavior is not permitted under any circumstance. Tuhoon reserves the right to remove any Member from a Session and cancel their membership if they engage in inappropriate behavior, including but not limited to the Prohibited Conduct outlined in Section 11 above. Users who are removed for violating our safety and respect standards will not be issued a refund.